Legal Hub

1. The Service

By creating an account, accessing, or using the Bisio App ("Service"), you agree to be bound by this Agreement. If you are creating an account on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms, assuming the role of the "Owner". Bisio is a "Service-as-a-Software" platform designed to provide customizable digital workspaces, relational datatables, AI-driven business coaching, and workflow automation.

We reserve the right to update, modify, or discontinue specific features of the Service to ensure optimal performance and security.

Each standard Bisio list is optimized for performance and is capped at 10,000 items and 30 columns.

2. Billing, Invoicing, and Payment Terms

Bisio operates on a transparent, Pay-As-You-Use model based on your Organization's actual consumption.

• 2.1. Invoicing Schedule (Arrears Billing): You are billed for your usage in arrears. Invoices are generated and issued on the 1st of every month, covering all usage and active services from the previous calendar month.
• 2.2. Payment Terms: All invoices are strictly due within 14 days from the date of the invoice (Net 14). Payments must be made in full via the payment methods provided on the invoice.
• 2.3. Measured Usage & Overages: Your monthly invoice is calculated based on the metrics tracked on your Billing Page, which include:
  • Users: Billed per standard active user (Owners, Admins, and Collaborators). "Members" utilizing the simplified mobile view are free and unlimited.
  • Active Bisio Lists & Storage (GB): Billed based on the number of active lists and the total file attachment storage utilized.
  • Emails & AI Generations: Billed based on the volume of AI requests and automated emails sent.
  • Add-Ons & Integrations: Premium features (e.g., AI Loop, Power Package, Xero Integration) are billed based on their respective activation levels.
• 2.4. Uninterrupted Service & Automatic Overages: To ensure your business operations are never interrupted, we do not freeze your account if you exceed your base limits. Instead, any overage will automatically trigger the addition of an extra usage package.
• 2.5. Late Payments: Failure to pay an invoice within the 14-day timeframe may result in the temporary suspension of your Organization's access.
• 2.6. Free Trial, Extended Trials, and Account Freezing: Upon registration, new Organizations are automatically enrolled in a 30-day free trial to evaluate the Service.
  • Trial Usage Limits & Restrictions: During the free trial, the Organization can use the system up to our standard base limits. Because the trial utilizes hard caps, the system will prevent any actions or data entry that go beyond the base allowances.
  • Extended 30-Day Trial: If the Customer has not decided to upgrade at the end of the initial 30 days, we offer the option to claim an additional, one-time 30-day extended free trial.
  • Upgrading to Paid Service (Pro Plan): To unlock premium add-ons, assign AI features to other users, continue adding data after the trial expires, or exceed the base usage limits, the Customer must explicitly upgrade to a paid Pro plan. Once upgraded, the Pay-As-You-Use billing cycle begins.
  • Account Freezing: If the free trial expires and the Customer has not upgraded, the account will be placed into a "Frozen" state (read-only access).

3. Account Roles and Purchasing Authority

As outlined in the Bisio User Manual, account access is tiered:

• Owners: Possess absolute control over the Organization. Only Owners have the authority to access billing, manage subscriptions, enable premium add-ons, and incur financial charges.
• Admins & Collaborators: Can build and manage infrastructure but cannot authorize billing changes.

The Customer is solely responsible for managing who holds the "Owner" role within their Organization and accepts full financial responsibility for any add-ons or integrations enabled by an Owner.

4. Artificial Intelligence and Limitation of Liability

• 4.1. The "Human-in-the-Loop" Principle: Bisio utilizes advanced Artificial Intelligence (AI) for data extraction, workflow automation, and business coaching. The AI operates strictly on a "Human-in-the-Loop" principle. The Customer and their authorized users are solely responsible for reviewing, acknowledging, and approving any AI-generated action before it is executed.
• 4.2. Liability Disclaimer: We provide AI tools to assist your business, but we do not guarantee the absolute accuracy, reliability, or correctness of AI-generated content. The Provider shall not be held liable for any financial losses, data errors, duplicate payments, or operational disruptions resulting from the Customer's reliance on, or approval of, AI-generated actions.

5. Data Ownership and Security

• You Own Your Data: You retain all rights to the data you input into Bisio.
• Backups (Bring Your Own Storage): Customers are highly encouraged to use our "Bring Your Own Storage" (BYOS) automated integrations. All files uploaded to Bisio are continuously synced to the Customer's own personal or corporate cloud account.
• Data Loss: While we maintain robust server infrastructure and backup protocols, the Provider is not liable for data loss caused by user error, deletion, or failure to utilize the provided third-party backup integrations.
• External Sharing and Shared Views: The Service allows Customers to create filtered views of their data and share them with external third parties (such as clients, suppliers, or subcontractors) via email or link. The Customer is solely and entirely responsible for configuring these filters correctly, managing access permissions, and ensuring they have the legal right to share the underlying data. The Provider acts merely as the conduit for this sharing and shall not be held liable for any data exposure, breach of confidentiality, or privacy violation resulting from the Customer's use or misconfiguration of the external sharing features.

6. Third-Party Integrations

Bisio allows integration with third-party platforms (e.g., Xero, Microsoft OneDrive). The Provider is not responsible for the availability, functionality, or data security of these third-party platforms. Any data pushed to a third-party service is subject to that third party's terms of service.

7. Cancellation and Termination

• 7.1. By the Customer: The Customer may cancel their service at any time by contacting the Provider or utilizing the account management settings. Because billing is processed in arrears, upon cancellation, a final invoice will be generated on the 1st of the following month for the pro-rated usage.
• 7.2. By the Provider: We reserve the right to suspend or terminate your Organization's access to the Service immediately if you breach these terms, engage in illegal activities, or fail to settle outstanding invoices.

8. Modifications to the Terms

The Provider reserves the right to update, modify, or replace these Terms and Conditions at any time to reflect changes in our Service, pricing, or legal obligations.

• Notification: We will provide the Organization with reasonable advance notice (typically 30 days) of any material changes via email or an in-app notification.
• Acceptance: Your continued use of the Service following the effective date of any updates constitutes your acceptance of the revised Terms.

9. Governing Law

Because the Provider operates as a self-employed individual in the United Kingdom, this Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Intellectual Property Rights

All ownership rights, title, and interest in and to the Service, including but not limited to the underlying software code, proprietary algorithms, database structures, AI logic prompts, user interface designs, visual graphics, branding, logos, and documentation (collectively, the "Bisio IP"), belong exclusively to the Provider.

Your use of the Service grants you a limited, non-exclusive, non-transferable, and revocable license to access the platform solely for your business operations in accordance with this Agreement. You are strictly prohibited from copying, modifying, reproducing, distributing, reverse-engineering, decompiling, or creating derivative works of the Bisio IP without explicit prior written consent from the Provider. All rights not expressly granted herein are reserved.

11. Feedback and Customer-Requested Features

If the Customer or any of its users suggest, request, or recommend new features, functionality, custom code scripts, or workflow improvements to the Service (collectively, "Feedback"), the Provider is completely free to use, implement, modify, and commercialize such Feedback without any restriction.

By submitting Feedback, the Customer assigns all rights, titles, and interests in that Feedback to the Provider automatically and free of charge. Any custom features, tools, or optimizations developed by the Provider—even if initiated, described, or co-designed by the Customer—remain the exclusive intellectual property of the Provider and will be made available to other platform users at the Provider's absolute discretion. The provision of such feature requests does not constitute a "work-for-hire" arrangement or transfer any ownership rights to the Customer.